If you discover that this is the issue, consider making an appointment with your service desk or call a pro. Recent XFINITY Mobile Issues Reported to GetHuman by Other Users. I brought my unlocked Samsung Galaxy S10 over to Xfinity. Restrictions apply. If the phone still won’t turn on within 10 minutes, try a different charging cord. Xfinity Mobile: How it works. If the app continues to give you problems, delete it. Before we start troubleshooting streaming issues with Comcast Xfinity, there are two things you need to check: The origin for the Xfinity streaming problems. I’ve had both Xfinity Mobile and Verizon prepaid. Xfinity Internet and Wi-Fi Problems If you’re facing issues with Internet or Wi-Fi, the amount of troubleshooting that can be done in the app is a little less extensive than for TV woes. Luckily, many of the problems are common and have simple solutions. to change. s/o to Suewayne the Jamaican Xfinity Agent for helping me fix my wi-fi stop killing that boy (@Dzzle_D) reported 12 minutes ago. If you are having a customer issue with XFINITY Mobile, craft a better case, get attention and watch what other customers are doing to fix it faster and better. xfinity connect app for android phones by bubbaleah on ‎10-16-2020 08:10 AM Latest post on ‎10-20-2020 12:01 PM by larrytrantham 1 Reply 441 Views I received the android 10 update to my samsung s9(xfinity mobile carrier). I did a speed test from the same location, same server, same time. How to Watch Holiday Movies all Month Long with Xfinity, The Best Voice Commands For The Coziest Holiday Season, Celebrate the Spirit of the Season with Xfinity Holiday Surprises, what to do if your Android phone is frozen, How to pair your Bluetooth device to your phone. Hello, I have called directly to Xfinity who suggested I call Apple, Apple suggested I call Xfinity again. ... 5 common Gmail issues and how to … What’s going on? Xfinity Mobile requires residential post-pay Xfinity Internet. iPhone issues on Xfinity Mobile. I can. Have you experienced any issues? If I turn off WiFi the MMS will transmit. It’s the same! Both reps ditched me with no resolution. The most common Bluetooth gadgets work best up to 25 feet between the device and the phone. Sometimes, the small, metal connectors inside the port can become bent. Having the same issues and been unable to solve the issue through chat or support call. We are helping GetHuman4783477 solve their XFINITY Mobile Technical support issue issue from May 6, 2020. However, in recent years Xfinity has broadened … New Post - Tech Support. The fellow there tried to help me by resetting my phone and I still had the same problem. I can't send pictures at all. iPhone issues on Xfinity Mobile. Xfinity Mobile is very unreliable. Xfinity Mobile is unlike other mobile virtual network operators (MVNOs) because you must be an Xfinity internet customer to sign up for the service. I have a XFINITY Mobile issue. Have a similar issue? Please enable Cookies and reload the page. Xfinity Mobile Samsung Galaxy S10e Unboxing and First Look! Anyone else out there having issues with Xfinity Mobile and Business Class Voicemail? My service is out again @comcast @Xfinity. In fact we try to do it for all of the issues that customers ask us about the most. Luckily, many of the problems … The black screen is staring you in the face, but try as you might, the phone won’t power up. First, plug the charger in and let the battery do its thing. How does Xfinity Mobile compare? If that doesn’t solve the problem, examine the USB port on your phone. Live Comcast outage map and issues overview. I have two Pixel 2 XL phones. It is the largest provider of cable broadband in the U.S. by coverage area. recovery fees, and other charges extra, and subj. Visible won’t slow you down based on data usage, but Xfinity Mobile will. I left Xfinity mobile due to repeated issues with voicemail and they capped their hotspot on unlimited to 600k. Xfinity modem issues I have been having problems with my Xfinity internet connection when it goes out and I do the Windows diagnostic it tells me that I should unplug the modem wait for ten seconds then plug it back in. After some testing, the service is now available to the public nationwide. It’s a common problem. and roaming charges, taxes and fees, including reg. Xfinity’s Mobile Protection Plan includes access to experts that can help troubleshoot the problem and help you solve technical issues. 4 of 4 Top Solutions for Galaxy S9 (Xfinity Mobile) see more solutions. Access the Cloud You can access Samsung Cloud directly on your Galaxy phone and tablet, and even using a computer, too! Knowing they use the Verizon network I have not experienced a drop in service quality – just a significant drop in price. Don’t worry – you can set data caps from within the Speedify app, so you won’t exceed it and pay extra. If you deal with important phone calls or need super fast data for business avoid XM at all costs. Once you hit 20GB of 4G LTE data used for the month, Mobile will throttle you down to the tune of about 1.5Mbps — dragging speeds. Equip., intl. Find more details on what to do if your Android phone is frozen. I switched from Verizon Wireless to Xfinity Mobile on 11/9/19. Xfinity Mobile is a mobile phone network with millions of secure Wi-Fi and data points across the country through Verizon’s network. … Software & Apps. Next, clear your phone’s cache. Learn more about how to troubleshoot common phone issues and quick solutions to fix them, including: If you’re not handy or you’ve reached a roadblock, consider making an appointment with a pro to help solve the problem. In general, we try to figure out which issues are ailing XFINITY Mobile customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. Check and see if there’s any news of issues for Netflix, Hulu, HBO, Disney+, BBC, etc. I’ve had issues with my mobile data and service over the past year or so that I blamed on my device but it’s now happening again. it's been 24 hours and they are still not able to receive MMS messages, iMessage activations issues, and Xfinity chat 'experts' are unable to assist. @frankmacd1 @comcastcares Activated 2 XFinity mobile numbers yesterday and purchased 2 iPhone 12 Pro Max phones. Xfinity’s Mobile Protection Plan includes access to experts that can help troubleshoot the problem and help you solve technical issues. Once you’ve restarted and your phone is back up and running, check that all your apps have been updated. In general, we try to figure out which issues are ailing XFINITY Mobile customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. This is a bit of an emergency. Page 1 of problems reported by XFINITY Mobile customers: what happened and how they fixed it. it's been 24 hours and they are still not able to receive MMS messages, iMessage activations issues, and Xfinity chat 'experts' are unable to assist. For iPhones and Android smartphones – enable both WiFi and mobile data. 10. Completely left the chat and phone rep transferred me after … My dad has an iPhone 6s bought from Xfinity Mobile in the last year. Device selection had been the biggest downside to Xfinity Mobile, which largely sells top flagships. They're just not reliable enough! Finally, if none of these do the trick, turn off the device and restart your phone. 8. We carry our phones everywhere and use them almost nonstop. It’s likely one of three issues: the software crashed and needs to be reset, the battery needs to be charged, or the charging cord itself is defective. Line limitations may apply. You don't have to buy a new phone, since you can bring your device to Xfinity Mobile. Xfinity Mobile is a service that leans on Comcast's MVNO deal with Verizon. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. If that doesn’t work, do a hard reset to clear the random access memory (RAM) and return the phone to the factory settings. One on Verizon Prepaid, the other on Xfinity mobile. ... it is better to gain a complete understanding of why issues with connecting to an Xfinity hotspot can arise. The issue is when I have WiFi and Mobile data turned on. As an Xfinity customer, of course, you get to enjoy this service for absolutely free, certain terms and conditions notwithstanding. Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. Access your device backups in Samsung Cloud. Performance & security by Cloudflare, Please complete the security check to access. Xfinity Mobile is unlike other mobile virtual network operators (MVNOs) because you must be an Xfinity internet customer to sign up for the service. Close. Xfinity Mobile’s prospects improve slightly in terms of promotions thanks to discounts on a variety of devices. One on Verizon Prepaid, the other on Xfinity mobile. It’s inevitable that your phone will experience some minor issues over the course of owning it. Issues Reported by XFINITY Mobile Customers & How They Fixed Them. He has been having issues with group texting and sending pictures over text. After checking to make sure the Bluetooth is on (it is! Your IP: 51.68.153.78 Save Big on Select Phones, or Bring Your Own Device. The company is now beginning to offer a mobile service to its subscribers. No issues. Hey guys, I’ve been an Xfinity mobile customer for about 3.5 years and it’s been for the most part great. Cloudflare Ray ID: 6031334f6e74cc83 I have two Pixel 2 XL phones. (Follow these instructions for Android phones and iPhones.) First, I apologize if this is the wrong sub, but the xfinity mobile sub redirected me to here. When all else fails, call an expert or make an appointment to have your phone looked at. You can keep your old number. Xfinity Mobile might be a good deal for a subset of people who already subscribe to all of Comcast's services. See how we're doing it and we can help you too. Xfinity prides itself on delivering fast, convenient Wi-Fi that is free to Xfinity Mobile customers. Next, make sure you’re in range. You may need to download version 2.0 now from the Chrome Web Store. You’ve had your phone plugged in all night, but when you check it in the morning, the battery is at five percent. Another way to prevent getting this page in the future is to use Privacy Pass. • it's been 24 hours and they are still not able to receive MMS messages, iMessage activations issues, and Xfinity chat 'experts' are unable to assist. - Duration: 12:06. Comcast is a well known household name across America due to its cable, Internet, and home phone service offerings. That's what this looks like—a way to push … It’s inevitable that your phone will experience some minor issues over the course of owning it. Mobile service issues Read a lot about xfinity issues with texting photos. Xfinity Mobile is split into two plans: Unlimited for $45 a month or Pay By the Gig for $12 per GB. Apps tend to produce unneeded data and save bits of software that take up memory. Great! If you’ve had a lot of issues with Comcast cable or internet in the past, I can understand why you may not want to consider this service. aD9N Watch ‘The Stand’ Premiering December 17th and More with CBS All Access—Now Available on Xfinity! A New Kind of Network Designed to Save You Money. They say they use Verizon's service but it doesn't work the same as Verizon's. It’s likely one of three issues: the software crashed and needs to be reset, the battery needs to be charged, or the charging cord itself is defective. But if you’re not comfortable with technology or you’re dealing with a puzzle that you can’t solve on your own, call a professional to diagnose the problem. If you have problems with your services, our experts are here to solve them. Xfinity Mobile’s unlimited plan costs you $45 bucks a month for unlimited data — but like every “unlimited” plan ever, it’s not really unlimited. And although smartphones have become more resilient over the years, problems can still crop up. Xfinity Mobile Mobile Data Issues. I have had issues with both. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. So … @frankmacd1 @comcastcares Activated 2 XFinity mobile numbers yesterday and purchased 2 iPhone 12 Pro Max phones. I did a speed test from the same location, same server, same time. Here are 3 steps to fix Xfinity WiFi hotspot issues: Get Speedify on your desktop or mobile device. Nathan Hall - Gadgets & Greatness 1,310 views The monthly bill is a sigh of relief compared to bills from Verizon. My 3rd party text apps don't work at all and I have had to go back to the factory app. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. The streaming platform of your choice should be up and running without issues. I have had several issues with my Business Class Voicemail. I left Xfinity mobile due to repeated issues with voicemail and they capped their hotspot on unlimited to 600k. Coined Xfinity Mobile, the service is a new offering by Comcast available to current Xfinity customers TV or Internet customers. I’ve had both Xfinity Mobile and Verizon prepaid. I'm on the go quite a bit and I wish I could rely on call forwarding and voicemail. Great things come in small packages! Not available in all areas. Will (@logwhackfighump) reported 15 minutes ago. Xfinity Mobile is a available exclusively to Comcast subscribers. Switching to Xfinity Mobile is smart, quick and simple. $25/line/mo. If the phone still won’t turn on within 10 minutes, try a different charging cord. Posted by 5 months ago. @frankmacd1 @comcastcares Activated 2 XFinity mobile numbers yesterday and purchased 2 iPhone 12 Pro Max phones. Showing 1 - 10 of 1098 - … First, plug the charger in and let the battery do its thing. I can. Leave all your Internet connections active. 0. What are your overall impressions of the service – voice, text, and data? In fact we try to do it for all of the issues that customers ask us about the most. The issues that have caused this are Android Pie restricting people from changing settings on the phones they own and Xfinity mobile being either too lazy or cheap to commit to their own carrier code and provide that information to manufacturers. I called again, a nice woman on Xfinity said that there is no way to fix my name not showing up when I make a call. Since the moment I switched I have had issues with sending and receiving MMS and group text messages. ), make sure another phone or tablet isn’t already paired with the device you want to use. Xfinity is a brand name of Comcast Cable Communications, LLC used to market consumer cable television, internet, telephone, and wireless services. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. charge applies if Xfinity TV, Internet or Voice post-pay services not maintained. Did you just try to use an app and find your screen frozen? 9. Immediately after the update my mms text messages stopped working. • I've only used xfinity mobile for a few months but I have had no issues with the service or the price. First, try a different cord and wall adapter, and plug the charger into a different outlet. On its website, the company says you can expect reduced data speeds of 1.5 Mbps download once a line exceeds 20GB of data usage during a billing cycle. The best solution to this issue is to force a restart on your phone and then address the app problem. 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